I’m sitting in a downtown Starbucks in Winnipeg, doing some online work, drinking a coffee. There’s a sign on the door outside, and another one on the second door in the entryway that says “Attention Customers: Due to technical difficulties we will ONLY be accepting credit, debit, or Starbucks cards. NO CASH!! Sorry for the inconvenience — Team Broadway”. I should mention that the all-caps words are highlighted in orange and green, and double-underlined.
Everyone (well, almost) stops to read the first sign, standing outdoors, sometimes holding the door open as they read. Those who skip the first sign will usually do the same process at the second sign. And in case you ignored both of those, there’s one on the cash register.

Customer service will never be the same, thanks to the Internet. Those who deal with the public — especially in the complaints department — need to remember that failing to impress the customer at a critical moment could backfire in a very big way. In Internet time it’s already old news, but the aftermath of 